Frequently Asked Questions - Luxe Loom Cleaning
At Luxe Loom Cleaning, we understand that our clients may have questions about our comprehensive cleaning services.
This FAQ page aims to provide you with important information regarding our domestic, commercial, and specialist cleaning offerings.
We pride ourselves on using eco-friendly products that are safe for both your family and pets, ensuring a clean environment for all.
What types of cleaning services do you offer?
We offer a wide range of cleaning services, including domestic cleaning(End of tenancy only), commercial cleaning, and specialist cleaning tailored to meet your needs.
How can I schedule a cleaning appointment?
You can easily schedule an appointment by contacting us through our website or by phone. We will work with you to find a convenient time.
What areas do you serve?
We proudly serve London and the surrounding areas in the United Kingdom.
Can I customise my cleaning plan?
Yes, we offer flexible cleaning plans that can be customised to fit your specific preferences and requirements.
Do you provide cleaning supplies?
Yes, we bring all necessary cleaning supplies. If you have any specific products you'd like us to use, please let us know in advance.
Are your cleaning products eco-friendly?
Yes, we use eco-friendly cleaning products that are safe for your family and pets, ensuring a healthy environment.
Do I need to be home during the cleaning?
It's not necessary for you to be home during the cleaning. Many of our clients prefer to be out while we handle the cleaning tasks.
Are your cleaners trained and insured?
Absolutely! All our cleaners are professionally trained and fully insured for your peace of mind.
What is your cancellation policy?
We require at least 24 hours' notice for cancellations or rescheduling. Please contact us as soon as possible if you need to make changes.
How do I make a payment?
Payments can be made via bank transfer, credit card, we do not accept cash. We will provide you with all necessary details upon scheduling.